WARRANTY

ALL CROSSFIRE BRASS BURNERS HAVE A LIMITED LIFETIME WARRANTY.

ALL WARMING TRENDS STEEL LOG SETS PURCHASED ON OR AFTER JANUARY 1, 2019, HAVE A LIMITED TEN (10) YEAR WARRANTY.

ALL WARMING TRENDS FIRESTORM STEEL LOG SYSTEMS HAVE A LIMITED SEVEN (7) YEAR WARRANTY.ALL BURNERS AND ELECTRONICS (IF PRESENT) MUST BE COVERED WHEN NOT IN USE OR WARRANTY IS NULL AND VOID.
Warming Trends warrants its products to be free from defective material and workmanship under normal service and use. This warranty covers manufacturing defects only and does not cover defects due to normal wear and tear; it does not warrant any product or part that has been altered, damaged, damaged in shipping, disassembled, modified, misused, not properly maintained, not installed, or not kept in regular use after installation. Warming Trends liability shall be restricted to the purchase price of the product only and makes no other warranty, express or implied, but not limited to, the implied warranties of salability and appropriateness for a specified purpose, with respect to its products and parts, whether used along or in combination with others. Warming Trends is free of liability for any damages caused by the unit, as well as inconvenience expenses, material or labor charges incurred by any service call, repair, removal or re-installation of any unit. Incidental or consequential damages are not covered by this warranty. Warranty does not cover damage to systems due to debris in the gas lines or damage to system due to water. Owner is responsible for reading and understanding warranty for full terms and conditions

Warming Trends, at its discretion, agrees to repair or replace defective product if returned to Warming Trends within the warranty period. The respective warranty time periods are effective from the original date of purchase. The warranty is non-transferable and applies only to the original purchaser. In addition, this warranty is automatically void if the unit’s serial number has been removed or altered in any way.

 

Ignition Systems Warranty

ALL BURNERS AND ELECTRONICS MUST BE COVERED WHEN NOT IN USE OR WARRANTY IS NULL AND VOID

 

Push Button Ignition Systems: There is no warranty offered on any push button ignition system.

 

Electronic Ignition Systems

RESIDENTIAL INSTALLATIONS:

  • 24VIK and 3VIK systems are fully warranted for one (1) year with a limited warranty for two (2) years from date of purchase. In the event a system must be replaced due to a defect/malfunction of the system, Warming Trends™ will repair or replace the system at no cost for the first year. In the event a system fails after the first year from date of purchase and within two years from date of purchase, Warming Trends™will repair or replace the system for a cost of 50% of the current list price. This warranty does not cover labor costs. 

  • P24VIK systems purchased ON OR BEFORE April 15, 2018 are fully warranted for one (1) year with a limited warranty for two (2) years from date of purchase. In the event a system must be replaced due to a defect/malfunction of the system, Warming Trends™ will repair or replace the system at no cost for the first year. In the event a system fails after the first year and within two years of date of purchase, the cost for a replacement system is at a discount rate of 50% of the current listed price. This warranty does not cover labor costs. 

  • P24VIK Systems purchased AFTER April 15, 2018 are fully warranted for three (3) years from date of purchase. In the event a system must be replaced due to a defect/malfunction of the system, Warming Trends™ will repair or replace the system at no cost for the first three years.  This warranty does not cover labor costs.

 

COMMERCIAL INSTALLATIONS:

  • 24VIK and 3VIK systems are fully warranted for twelve months from date of purchase. In the event a system must be replaced due to a defect/malfunction of the system, Warming Trends™ will repair or replace the system at no cost. This warranty does not cover labor costs. 

  • P24VIK Systems are fully warranted for one (1) year from date of purchase. In the event a system must be replaced due to a defect/malfunction of the system, Warming Trends™ will repair or replace the system at no cost for 12 months from the date of purchase. This warranty does not cover labor costs.

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Problems in the functioning of the systems due to gas plumbing or electrical installed by others are not covered by any warranty offered by Warming Trends.

 

No dealer, distributor, or other person has the authority to represent or warrant a Warming Trends™ product beyond the terms contained within this warranty, and Warming Trends™ assumes no liability for such warranty representations. Any questions concerning this warranty should be directed to the Warming Trends™ corporate office.

 

Return Policy of Warranty Product 

Any Warming Trends product deemed by Warming Trends as defective and covered by the warranty may be returned to Warming Trends for assessment to determine if repair or replacement is necessary. In order to return a product, you must have a Return Merchandise Authorization number (RMA#). Please contact Warming Trends at orders@Warming-Trends.com or 877-556-5255 to obtain an RMA#. All returned merchandise must have the RMA# clearly printed on the outside of the package. Return shipping costs are the purchaser’s responsibility. Warming Trends is not responsible for product damaged or lost in transit. It is recommended that return items are shipped via a delivery service that can be tracked and/or insured to confirm receipt.

Warranty V1.R3

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CONTACT US:

4731 South Santa Fe Circle #2

Englewood, CO 80110

orders@warming-trends.com

 

T: 303-346-2224
F: 303-346-2225

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